OUR POLICIES

We want to give our customers the most enjoyable shopping experience, That’s why we believe that our store policies should be fair, clear and transparent.

 

SHIPPING

Shipping costs are a flat rate of $9.99 with free shipping on orders over $100.   Orders are shipped using USPS Priority or First Class Mail Service. Orders are individually packaged with care and should arrive within 3-5 business days of shipping. Clients will receive a notification when an order is shipped.

 

Please note, production time for all handmade items is 5-7 business days. We keep a small inventory of candles in stock, but the majority of items are created once the order is received. 

 

As with any handcrafted product, slight variances may occur and are a natural part of the “handmade” process.  If you have purchased a product that for some reason is not what you expected, please notify us within three (3) business days.  The items may be returned (unused) within 7 days.  The purchase price will be refunded once the item has been returned.  The customer will be responsible for paying return shipping.

 

We take great care in packaging your order to ensure your product arrives in excellent condition.  In the unlikely event of damage during shipping, you will need to save the shipping box, packaging material and product.  Please open all of your packages immediately upon delivery.  Any damaged or wrongly shipped products must be brought to our attention within three (3) business days after receipt of delivery for a full refund or return authorization.  If we are not notified within three (3) business days, you assume full responsibility for the delivery and all products. 

 

To report a problem above, please contact us at Support@FutureFlamesCandles.com

 

Used candles cannot be returned or refunded.

 

All custom orders are final sale and cannot be returned or exchanged.